At Blac Diamond Couture, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you have regarding your information.
1. Information We Collect
When you use our website or make a purchase, we may collect personal information such as your name, address, phone number, payment details, and order history. We also collect technical data including your IP address, browser type, device information, cookies, and usage data where permitted. In some cases, we may collect optional information such as marketing preferences, communication history, and social media details if you choose to interact with us through those platforms.
2. How We Use Your Information
We use your information to process and manage orders, payments, shipping, and returns. Your information also helps us provide customer support, send order confirmations and updates, and, if you opt in, marketing or promotional messages. We may use your data to improve website performance, enhance security, and improve the overall user experience. We also process information as required for legal obligations, including tax compliance, record keeping, and fraud prevention.
3. Data Sharing and Third Parties
We may share your information with trusted third-party service providers when necessary to complete your orders, such as shipping carriers, payment processors, and logistics partners. Your information may also be shared with technical service providers who support our website operations. We do not sell your personal information to third-party marketers or advertisers without your explicit consent.
4. Data Storage and Security
We take appropriate technical and organisational measures to safeguard your personal information from unauthorised access, disclosure, or misuse. These measures may include encrypted servers, secure networks, and restricted access protocols. Your information is stored only for as long as required to fulfil business needs such as order processing, customer service, or legal compliance, after which it is securely removed or anonymised.
5. Your Rights
Depending on the laws that apply, you may have the right to access the personal information we hold about you, request corrections or deletion of your data, withdraw consent for marketing communications, or ask us to limit the way we process your information. If you wish to exercise any of these rights, you may contact us through the customer support section of our website.
6. Cookies and Tracking
If cookies or tracking tools are used on our website, we will notify you and request your consent where required. Cookies may be used to manage sessions, remember your preferences, improve website performance, and assist with analytics to help us understand how customers use our site.
7. Changes to This Privacy Policy
We may update or revise this Privacy Policy occasionally. Any changes will be posted on this page along with an updated “Last Updated” date. Continued use of our website after any changes means you accept the updated version of this policy.